I am sure you all know that we personally “meet & greet” all your clients upon their arrival in Maun (be it in the beginning or at the end of their safari). We introduce ourselves as the on the ground partner agency of their tour operator and greet the clients on behalf of their agent.
Here is one example of a client’s feedback after a beautiful safari which took them from Vic Falls (Ilala Lodge) to Chobe Game Lodge, Sandibe and Nxabega of &beyond, Sango Safari Camp and the last couple of nights they spent at Kwando Nxai Pan Camp. They had booked a stunning and very varied safari itinerary.
“I met your clients …. x2 ex Nxai Pan Camp and they were so happy and said they had a great safari. They loved the hospitality in every camp – said that Ilala Lodge was excellent with its outstanding staff and great food. They said because they were vegetarians – they were very much impressed with the manner with which they were well catered for – the vegetables everywhere were fresh and the spices were too nice. They were really happy with every lodge and camp, although Chobe Game Lodge was more like a hotel and had so many guests it felt less bush-like, but they said the activities were excellent, they had seen so many animals and they immensely enjoyed the boat cruise on the Chobe River. They both agreed that the highlight of their safari was Sango Safari Camp – for the mere fact that it is run by local people, unlike other lodges that they had been to. They said they both enjoyed their stay there. Mr … said that he also loved Sandibe very much – he said it was one of the best lodges during their safari. All in all, they were extremely happy clients and they were very thankful for the excellent organisation of their safari.”
We always forward feedback from our Meet & Greets to the relevant agent (generally we get super positive feedback, sometimes clients also give us constructive critisicm, additionally to informing the agent, such feedback gets communicated to the supplier of the service).
As part of our service we offer to store excess luggage in our office in Maun, assist with lost luggage, communicate flight changes with the air charter companies and the lodges and generally support our agents while their clients are in our “good hands”.