Local Independent Destination Management Company: Botswana • Zimbabwe

Safari Destinations

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Friday 28 August 2020

ONLY HAPPY THOUGHTS AND POSITIVE VIBES!

For us at Safari Destinations we are striving and pushing through no matter how hard and bleak things may seem. We know that soon we will look back and pat ourselves on the back and say we’ve done well…

August was dedicated to the “Women In Tourism” who have brought us so much inspiration. As we saw women coming together being the matriarchs of our societies, taking the lead and being the magic that the world needs right now and giving us hope to work harder and to stay positive.

SD ladies never lurk behind… Carina and Lorraine have taken the reigns and together they are showing us their passion for travel. Not only are they fighting for Safari Destinations they are also fighting for the travel industry in our country. They are leading by example like many other Women In Travel, who are strong, resilient and BOLD.

True success is built on relationships. SD is proud to be the professional home of many strong women who show endless dedication, they never give up and they always keep their spirits alive:

Ursula (Zimbabwe Office) says: “Gosh, how things have changed! Looking back, I’m amazed at what we’ve achieved on every level, looking forward, I’m as uncertain as the next person. What I do know is that the Falls will continue to flow, and as long as it does and I have breath in my body, I’ll remain an advocate for all who wish to travel here. I’ve learnt a few things too… more patience for sure, to be kinder to myself and to actively seek the positive, no matter how small – over negative. I still need to work on that patience but I literally just can’t wait to welcome our first post-pandemic guests back!” 

Andrea (Reservations Department) says: Strolling through European forests for a change is incredibly relaxing; I can just walk – without trying to figure out who broke the branch in a distance and will jump out from behind a bush any moment; I have learnt to appreciate these “low adrenalin” walks, where your eyes and mind can wander and wonder. 

Julia (Marketing Department) says: The last few months have been extraordinary in many forms, this has brought challenges, uncertainty, hope, all of which we are experiencing in one form or another. This has made me realise that we are more resilient than we ever imagined, I have learnt to be more patient and most of all I have learnt to be GRATEFUL! Grateful for the beautiful spaces we get to spend our free times in, Grateful for the loving family and friends that we have. Grateful for the what the future has ahead of us and much much more

Tebby (Reservations Department) says: “Breath and repine less…to help with my sanity amidst this pandemic I started doing yoga with my baby boy. This has helped me replace stress with peace for my soul.”

 

Caroline (Marketing Department) says: “I have learned to do things that I wouldn’t normally do…I now do yoga and I have found peace, happiness and serenity on my yoga mat and cycling early in the morning. These two things have given me comfort and some emotional freedom”.

Sarah (HR department) says: “Family which includes our dogs and cats, have been an important part of remaining grounded and sane during corona madness. Our three sausage dogs love a walk along the riverbank. With the flood having reached our doors, this is a favourite activity for all concerned.”

Keneilwe (Reservations department) says: “During these unusual times , I have learnt to appreciate my family and friends, being in lockdown and not being able to see those closest to me made me appreciate the moments we spent together as it’s more apparent that nothing in life is guaranteed”.

Carina says: “I have always known that working in tourism means living my dream. Nothing else has fascinated me more than exploring new places, working with like-minded, open-minded and energizing people. In tourism women can achieve the most amazing things. Tourism is full of strong women that started with only an idea and with their passion, hard work and drive they achieved more than they would have ever imagined. These women are often too shy to be proud of their achievements. Especially in difficult times like these we should be more generous with ourselves and give us the credit we deserve for pulling through, for not giving up. Soon we will be looking back with a big smile on our face knowing that no matter how big the hurdle is we can overcome it and the challenge will have only made us STRONGER.

Caroline Mokaba

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Caroline Mokaba

Friday 5 June 2020

Hwange: A special place in all ways

Be prepared for the safari of a lifetime. Hwange is an amazing destination due to its diversity of landscapes, experiences and activities. There is, however, one constant throughout: the superior guiding standards! Zim is known for its phenomenal and, dare I say, legendary guiding. This is brought about by some of the strictest and most vigorous guide training in Africa.

Scarlet, Roxanne, Pam, Claire and Genevieve with their guide Spike

It takes years of training, dedication and (financial) investment before one qualifies as a professional guide in Zimbabwe, which guarantees you guides who are passionate about what they do. You’ll be hard pressed to find a question they can’t answer or a topic they aren’t willing to discuss – I know because I tried on my last Hwange safari…

These professional guides also offer a most welcome alternative to the usual game drive activities in the form of walking safaris, which are an absolute highlight when visiting Hwange. Many lodges have a professional walking guide in camp to offer exactly that and it needs to be experienced to be believed: there really is no better way to experience the bush then up close and personal in the trusted, experienced hands of your (armed) walking guide. Before embarking on a walking safari, they ask what type of walk you’d like: big game encounters, interpretive walks or exercise walks but most often it’s a combination of all three catered to clients’ wishes. No matter what landscape or which habitat you’re walking through – be it the teak forests, open grasslands or granite kopjies (hillocks) abundant in Hwange – your guide will make sure you feel safe at all times while learning so much about the environment you’re in. 

Setting off on a morning walk at Machaba Safari’s Verney’s Camp

Hwange is not only ideal for walking it also excels in offering a different perspective on game viewing: from ground level looking up at elephants drinking metres away from the safe surrounds of an underground hide. Hwange has close to 50 000 elephants and, especially in dry times, they dominate the waterholes (when not slurping from the lodges’ swimming pools), making game viewing and photography from an underground hide an experience not easily forgotten.

Watching some of Hwange’s ellies on foot at Imvelo’s Nehimba Camp

As if superb guides, walking and underground hides aren’t enough, Hwange also offers horseback safaris both inside and outside the park, thereby combining big-game viewing with an immersion in the incredibly rich Zimbabwean culture found in villages and settlements. 

Riding sturdy, experienced horses that are stabled at Imvelo’s Camelthorn Lodge

Another reason to spend time in Hwange is its ease of access; whether coming from Victoria Falls (by road transfer or short flight) or from Botswana, Hwange is an ideal safari destination. A little hidden gem is the Pandamatenga border crossing connecting Zimbabwe and Botswana. This is the closest border post to Hwange National Park and an absolute pleasure to experience. Officials on both sides of the border are super-efficient, very friendly and, best of all there are no queues, so you’re in and out in five minutes! Once through immigration, the game viewing starts the moment your visa has been stamped in your passport due to the adjoining game management area that lies on the northern boundary of the park. Our Best in Travel in Zimbabwe offers plenty of itineraries that include Hwange. Here is an example which travels via the above mentioned Pandamatenga border post: 12N Zambia – Zimbabwe – Botswana Safaris (also ideal for family travel).

Most suppliers have already confirmed to freeze their 2020 rates for 2021. Contact your Safari Destinations consultant for more information.

Roxanne Sinclair

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Roxanne Sinclair

Wednesday 20 May 2020

The Importance of Tourism for Communities in Botswana

There is something our parents always told us that as kids we probably ignored: You don’t realise how important something is, until you lose it.

Photo: Hambukushu Cultural Village, Maun

It is well known that tourism is a critical economic development option in many countries, bringing in much needed foreign revenue. In Botswana tourism is even more important where it has been one of Botswana’s key economic sectors, contributing greatly to government revenue and boosting important macro businesses.

The mighty Okavango Delta and nearby areas such as Maun, Moremi, Savuti and Chobe attract thousands of visitors annually from all over the world. Tourism supporting the communities in these areas through employment and community development and where the payment of government taxes has allowed for the provision of free schooling and health facilities. 

Photo: Bana Ba Letsatsi, NGO Maun

Tourism is not just about the big destinations and properties, or the transport and flight companies. It is also about the intricate web of small businesses and entrepreneurs providing travel booking services, day trips, guiding or poling experiences as well as the many businesses that contribute indirectly to the guest experience from providing well-built and maintained safari vehicles to growing and delivering the ingredients for a delicious meal. There are the many community trusts with stakes in concessions with campsites or lodges, all part of Botswana’s strategy of sustainable tourism.

Photo: Prince Halethaba Moyo of Halethaba Artspace Maun

However, at this point in time, not only has the regular and very welcome support of the local travel industry stopped, but international support has also waned, as the Covid pandemic wreaks havoc with economies and peoples’ lives. Without any warning, suddenly there are no travellers and therefore no income impacting thousands of people who may have no work, no or reduced salaries and therefore no or limited means of supporting themselves or their families. This is worsened by the fact that there is no way of knowing when the industry will start to recover.

Photo: Bana Ba Letsatsi, NGO Maun

The Botswana people have a culture of coming together to resolve and face challenges head on, and this time is no different. In the midst of these chaotic and troubling times, we are proudly watching NGOs take the lead in communities to ensure that the most vulnerable are taken care of. Safari Destinations’ own community liaison co-ordinator, Tara Theron, has been working closely with these NGOs to see how we can support them, now and in the months to come. The Government, with the support of the private sector, is going all out to support and assist in a variety of ways. One of these important initiatives is to ensure that everyone has food. We are Proudly Batswana, and are thankful to see the great spirit of BOTHO being ever present. We will continue to bring you reports of what is happening on the ground.

Photo: Bana Ba Letsatsi, NGO Maun

One of the other sayings my parents would regularly say in my childhood when things were tough or something bad happened: Every cloud has a silver lining. While 2019 was a year of drought for Botswana with poor floods for the Okavango Delta, it was a good year for the landscape of the Delta allowing land usually under water to provide more grasslands for antelope herds, more grass means bigger herds. And now in 2020, we are seeing one of the best years yet for the beautiful Okavango Delta in terms of the spectacular flooding of the Delta. The way nature has rebounded teaches us valuable lessons in recovery and hope.  We hope you will come and share this wilderness with us soon.

Please don’t cancel your dream-safari. Postpone. Help us protect Tourism, and by doing so, you are positively impacting thousands of lives. 

Ms Taboka Rotsi, Executive Coordinator
Bana Ba Letsatsi, Maun

Carina

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Carina

Wednesday 4 March 2020

Mombo – More than just a name

Some know Mombo as the “Place of Plenty”. Others refer to it as Mma Di Campo (“The Mother of all Camps”). With its considerable nightly rate and renowned reputation for sensational wildlife sightings, those who are fortunate enough to stay at this beautiful place cannot be blamed for having very high expectations.

Along with the name and the reputation come a significant amount of excitement. Like the flutters you get before meeting your favourite star or the thrill of seeing the top of Kilimanjaro towering over the Serengeti for the first time.

Land at the Mombo Airstrip and instantly this buzz rushes through you. Guides come bounding across to welcome you and helicopters are on standby to take you anywhere, any time.

Mombo is famous for its incredible predator sightings.

So, here you are, you’ve finally arrived at the famous Mombo Concession and your guide takes you on the short 20-minute journey to the lodge. As if they’ve come to welcome you, the track is full of life. Impalas line the road with their young calves leaping through the grass. Geese, ducks, sandpipers and colourful bee-eaters flock the small pans along the road and the characteristic shrill call of the stunning turquoise woodlands kingfisher welcomes us. We’ve arrived in mid-February, the middle of the Green Season, a time when the bush is full of colour and new life.

We’ve arrived at the lodge and the staff’s smiles await you along with the eagerness to make this time at Mombo your most memorable. Sitting down for lunch, we’re treated to crisp baby vegetables and lightly grilled Chobe bream. The “new” Mombo is around two years old and meticulously maintained. When you start to look around, the touches of comfort and elegance are all over, from the motion-sensor lights in your massive room to the carefully packed sachets of Fairtrade ground coffee and bottles of vintage wine in your private lounge. We could tell you about the USD12 000 worth of complimentary Olympus mirrorless camera gear you are free to use, the refreshing private pool, day-bed and more of the delectable meals and snacks we were treated to during our stay but what we really couldn’t wait for was to set out and explore what this famous concession in the heart of the Okavango Delta would deliver. Because, let’s be honest, there are beautiful properties all over Africa… the reason people come to Mombo is for a safari experience to beat all safari experiences.  

The extravagant en suite bathrooms…

Well, 48 hours later, and we were completely and utterly blown away by what we had witnessed.

On our first afternoon drive with Moss we headed out to where the breakaway pride had been relaxing the morning before. Sure enough, we rolled up to within breathing distance of them. A perfect place to take in some shade from the hot afternoon sun and start learning about the dynamics of the resident and roaming lions of Mombo.

About 20 minutes later, the distinctive continued shrieking of the red-billed spurfowl alerted the guide to what was most likely another predator. Just 150 metres from the relaxed pride of seven lion was a massive male leopard. Moss called this striking male leopard Sergeant and one couldn’t help noticing how passionate he was in sharing the excitement with his guests. His eyes were fixed on the animal as he shared the years of how he has watched this individual through his challenges and triumphs existing in this predator-rich landscape. Sergeant is reaching the end of his dominance and you can see he has been through a lot as he panted hard in the afternoon heat.

As we made our way along the marshy plains it started to become evident. It’s not just the animals or the thrilling sightings we were being treated to, it’s the sheer beauty of the area, which is unlike anything we’ve seen. It’s Africa as you imagine it. Some of Botswana’s largest baobab trees look as though they’ve been placed there deliberately. You’ll find yourself alongside rolling floodplains where carmine bee-eaters swoop by the vehicle and then into dense forests with old gnarly jackelberry trees. It truly is a breathtakingly beautiful African wilderness.

Nothing could have prepared us for the treat we were in for the next morning. We told Moss we would be ready to set off nice and early to make the most of our time out there. And if you don’t want to miss out on the fresh cappuccino and scrumptious handmade toasted sandwiches cooked on the fire… do not fear, they will wrap it up for you for your breakfast on the go.

We headed towards an area called Tsessebe Plains to find the Mathatha pride. We found them and they were on the move. It was clear where they were headed. The buffalo herd of around 400 animals or more was not far away. Lions are never far away from a big herd of buffalo.

Once again, we were staggered by how quickly we encountered the next predator. A majestic male cheetah was watching these lions with a clear amount of distress. It was the flick of its tail Moss spotted across the grassland. When we got closer, we were treated to rich golden morning light as we followed this cheetah from termite mound to termite mound, posing for us.

A male cheetah keeping an eye on the Mathata pride.

Fifteen minutes later, after being spoilt with photographs of this cheetah, we ventured to the thickets where the impalas alarm calls were causing panic. This was not typical behavior for antelope in the presence of a cheetah. If you’re an antelope within visual contact of the fastest land mammal on the planet you’re best of making a run for it sooner rather than later. Moss realized there must have been another predator. Sure enough, he spotted a leopard dash for the bush – but we didn’t see it. She was moving away from three huge male lions who were after her kill from the night before.

We were almost exhausted by the morning’s excitement but that wasn’t all. We headed back to the buffalo where the Mathata pride had been seen moving closer. The script was set. A buffalo had stopped to wallow in a pool of rainwater and was flanked on all sides by seven lion. He’d allowed himself to lag behind and we settled in. Not more than three minutes later and it all kicked off.

Those who are fortunate enough to have witnessed a kill will know it can be distressing to see nature at work. Like killing machines each lion had its job in bringing down this beast. One to weigh down the rear and several others below the legs to weaken its stance. Importantly, one young male clenched his awesome jaws over the buffalo’s mouth to suffocate his distress calls that would invariably bring with them the rest of the buffalo to rescue him.

The Mathata pride after taking down a hapless buffalo.

What a sighting and what a magnificent place. The place of plenty for sure. A place which preserves the pure essence of Africa as it was millions of years ago, beautifully intact. 

For travellers who are lucky enough to afford a stay at Mombo the answer is yes! It is absolutely worth it!

Julia Spry

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Julia Spry

Tuesday 18 February 2020

Getting goosebumps in Mashatu!

We all know northern Botswana and the fantastic wildlife areas of the Chobe and Okavango. But did you know that Botswana has a ‘toe’ in the south that is also a phenomenal wildlife haven where cheetah are seen almost every day, 92% of the year is rain-free and there are eight rivers for plenty of grazers to thrive?

The ellies are the stars of the show at the hide’s waterhole.

Yes, Mashatu Game Reserve is in the part of Botswana that juts out to share a border with Zimbabwe and South Africa – just like a little toe! Here you find 29 000 hectares of unfenced private land – not a concession but privately owned by three generations. Over decades, careful land management has resulted in regular sightings of leopard, lion, cheetah (14 new cubs were born in 2019 alone), brown hyena, bat-eared foxes, African wild cats and honey badgers. Kills are also often observed as the wide-open plains lend themselves especially to cheetahs’ and lions’ hunting styles. We agree with Mashatu’s claim that they, ‘sell goosebumps’ and their exciting predator action is enough to give you (never mind the poor antelope!) plenty of goosebumps!

Mashatu is home to at least 700 giraffe and the largest recorded herds of elephants on private land in the world – between 200 and 300 individuals have been seen moving together. Bird nerds should look out for unusual species like Meyer’s parrots and green parrots. When it comes to spotting these animals and birds, you’re in the safe hands of the Mashatu guides, who have – on average – 14 years of guiding experience each. The trackers sit at the back of the vehicles so they can interact with the guests in the back rows. Once they’ve got five years’ tracking experience under their belts, they can move upfront.

The birding is spectacular!

In addition to game drives, there are multiple other ways of seeing Mashatu. Cycling safaris are easy because they follow the flattened elephant tracks (there is an age restriction of 12 and a back-up vehicle follows at a distance of two kilometres). Intermediate riders (must be able to canter with confidence) can saddle up one of the over 40 horses on the property and walking is also available.

If guests don’t feel like breaking a sweat, they can watch plenty of game come down to the underground hide where a professional photo guide is available to help them make the most of their cameras and phones. Beanbags, tripods and mounts are all for guests’ complimentary use.

Before BTTE 2019 in Kasane, we had the opportunity to do a fam trip with agents to Mashatu, where we were hosted for two nights by Kelly Evans. This is easily a 4- to 5-night stay destination as there is so much to see and do here.

We loved being on safari in this secret corner of Botswana and recommend incorporating it into an itinerary for your clients for the following reasons:

Flight connections between Mashatu and the Okavango Delta are now easier than ever, with seat rates available to travellers. It’s now much more convenient and cost-effective to fly into the south of Botswana.

Botswana Immigration – if you’re flying in from Zimbabwe or South Africa – is done at Limpopo Valley Airfield, where you’ll be queuing with a maximum of 12 other people. Our group had the immigration counter all to themselves and were done in 15 minutes. Of course if you’re flying from the Delta, you skip this step.

A private airfield means no queues at Immigration.

The game viewing is phenomenal. We saw two cheetah kills in two days as well as mating lions, stalking leopards and plenty of plains game. Kelly still felt the need to apologise that it was ‘quieter than normal’!

The variety of activities and size of the area make it a natural fit for a longer, more relaxing stay. In two days, we did two game drives, a bicycle safari and a morning in the photo hide, and STILL didn’t have enough time to get to the area’s fascinating archaeological sites or the horse-riding excursion.

Swapping four wheels for two at Mashatu!

The photo hide isn’t just for professionals. Superb Mashatu photo host, Aubrey, showed our group how to make the most of their iPhones for photography and composition – and we learnt about settings we never knew existed.

The elephants are the stars of the show at the photography hide.

With three properties on offer at different levels of budget, there’s a camp or lodge to suit everyone. Opt for Mashatu Tent Camp for entry-level accommodation, Mashatu Lodge for mid-range clients and Mashatu Euphorbia Villas (will open in May 2020) for those who want to splurge. The villas will have heated plunge pools, Wi-Fi and air conditioning plus views over the landscape.

There’s no ‘real’ Green Season here. You’ll find carpets of wild flowers from January to March but the grasses are still short and the rainfall is much less than in the rest of the country, making it a great option for small groups continuing to the Okavango Delta on private charter, or just doing Mashatu as a stand-alone.

The landscape and habitats are totally different to northern Botswana, lending a fantastic contrast to the Okavango Delta and Chobe National Park, both in terms of expected wildlife sightings and the landscapes to enjoy it all from.

If you want goosebumps and a huge thrill, Mashatu might be the place to find them!

Mashatu forms part of our 9-nights Best Kept Secrets Superior package – see how to link the Delta, Mashatu and the Victoria Falls for your clients here.

Carina

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Carina

Thursday 6 February 2020

Should we tell you about Gonarezhou…?

… OR KEEP THE SECRET TO OURSELVES?

Imagine a place with trees so beautiful they make you ‘treedrunk’,

Imagine a place where around every corner a different antelope can be discovered,

Imagine a landscape diverse and exciting, from river beds and sandy beaches to open grasslands and forests,

Imagine majestic elephants wandering in front of the bright red sandstone of the Chilojo Cliffs, 

Imagine a completely untouched wilderness,

Imagine a community that understands the importance of protecting their heritage, their environment and especially their trees (the people in the Mahenye village rather walk for kilometres to collect firewood than cut down the trees around them),

Imagine a man who understands that for the local population to care about protecting wildlife, they have to benefit from wildlife. Clive Stockil is this man; he is the founder of Chilo Safari Lodge. Clive has dedicated his life to solving human-wildlife conflict. He is the father of CAMPFIRE (Communal Areas Management Programme for Indigenous Resources). He explains it this way: “If you are a conservationist, your problem is all about space, so deal with human pressures first. CAMPFIRE has turned conflict into co-operation and everyone has benefited. The community is happy, the parks are happy and the animals are happy. Everyone wins.”

Gonarezhou means ‘The place of elephants’. There are special places in Africa where you truly feel at one with nature. Gonarezhou is one of them. I was blown away by the diversity of fauna and flora.

The remoteness of Gonarezhou is a mixed blessing. Access to Gonarezhou is easiest from Harare via small aircraft. The flight takes around 90 minutes and arrives in Mahenye, which is the closest airstrip to Chilo Gorge. Clients flying in from Johannesburg are recommended to fly with Federal Air into Buffalo Range (currently two weekly flights on Mondays and Thursdays); the road transfer from Buffalo Range to Chilo is about two hours long.

Gonarezhou is the place to be if you want to be ‘treedrunk’ after only an hour of safari, never mind the multitude of birds we saw, the incredible variety of antelope, buffalo, crocodiles and elephants. Just the trees alone are intoxicating…

Imagine every few hundred metres a beautiful baobab, thick, tangled riverine forests full of jackalberries, bizarrely bent rain trees, stoic leadwoods, ruffled African mangosteens… It’s almost too much to process!

Carina

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Carina

Tuesday 14 January 2020

2010 – 2019: A decade of change at Safari Destinations!

Think back to 2010… Nicholas Sarkozy was president of France, Barack Obama was the president of the US, Ian Khama ruled Botswana and Angela Merkel was chancellor of Germany (OK, some things change faster than others!). The best movie at the Oscars was The Hurt Locker (we had totally forgotten about that one) and the top songs were by Ke$ha, Train and Lady Antebellum (who, who and WHO?). There was no Instagram until October of that year, Nxai Pan and the Central Kalahari Game Reserve had no permanent camps, Natural Selection didn’t exist, and who would have thought that AirBnB or Uber would grow so quickly?

Things were very different then and no more so than at Safari Destinations. Our little company was just four years old. Our office was above Mack Air opposite the airport and we had about 15 staff, half of which are still with us today. 2010 was the year when Lorraine and I started searching for a new home for our business, which we found only a couple of kilometres down the road. We bought our new premises in 2011 and thought we would never need all the space – hahaha, were we wrong.

Angela, Carina, Caroline, Karen, Mothusi, Kay enjoying a scenic helicopter flight – remember the days of orange and green?

21st century technology

In those long-gone days, most of us still worked on large desktop computers and used the small but efficient Nokia 5300 mobile phone. The fax machine still played a key role (remember how the ink faded right at someone’s phone number?!).

Kay, reservations manager, recalls the prehistoric days before the IT revolution, ‘We used to do everything ourselves: no personal administrators or fancy systems.’

Karen, reservation supervisor, who was the sixth employee to join in June 2008, agrees. ‘When I started, we were quoting manually using Excel and we were also doing all clients’ documentation manually, too, which used to take hours. Now, we have a clever system that works out costs and pulls documentation like invoices, vouchers and confirmations.’

The longest-standing staff at Safari Destinations agree that the biggest change the decade has brought is the colossal change in technology. 

‘It really has changed my job in a big way,’ says Angela, Travel Experiences manager. ‘We used to carry a huge manual file with more than 60 Operations Reports when going to the airport to meet clients and, believe me, it was HUGE… Every time you received a call from a supplier, agent or client, you would have to find a little corner in the terminal and flip through the file as fast as you could in order to retrieve information. Today that big black folder has been replaced by a single tablet.

The SD team is growing… picture taken in 2011 in our new ‘home’.

The Travel Experiences team

Angela touched on another big change over the decade: the development of a specialized and highly skilled Travel Experiences team that handles all client meet & greets at Maun International, smoothing arrivals and departures, handling lost luggage, welcoming clients and everything in between.

The Travel Experience team in 2020 makes a big difference to a client’s overall experience and are very appreciated by the rest of Safari Destinations. Kay and Karen remember having to drop consulting in order to race over to the airport to meet their clients, then race back again. Back then, each consultant had to go and meet their own clients. There was no such thing as a “Travel Experiences” team. I must admit, I’m very happy we do now have a Travel Experience team!’, laughs Karen.

People first

But no matter how sophisticated the technology became, Safari Destinations always put people first and the years between 2010 and 2020 saw some incredible projects for staff and the community.

As a mom of two girls herself, Karen appreciates Safari Destinations’ focus on boosting the next generation. ‘The support the company offers parents who have children is one of my biggest highlights of the past decade. Allowing our children to physically be on the office premises in a cottage (known as the Kiddies’ House), being supervised, whilst we can work is a massive benefit.’ This development was ahead of its time in Maun (and actually the rest of the world) and support for working parents is a growing and welcome global trend into 2020.

After-school fun at the Kiddies’ House at our Maun office!

‘One of the biggest projects,’ says Lorraine, ‘is the vision to build a school and after-care facility for the Bana Ba Letsatsi (BBL) underprivileged children, a dream come true and a testament to the meaningful contribution Safari Destinations and our partners have made through tourism. The long-awaited building will be started in 2020.’

Other notable community-engagement projects include the start of the ‘Magic Bus’. This is a mini-bus that is sponsored by Safari Destinations and gives transport to especially the elderly of Maun, who may otherwise have to walk long distances to attend a clinic or go shopping.

The ‘Magic Bus’ is a regular on Maun’s dusty roads.

To celebrate Botswana’s 50 years of independence in 2016, staff took part in the ‘500 Man Hours’ project that encouraged them to collectively give 500 hours of time to community projects. Today, Safari Destinations works closely with the Maun Animal Welfare Society (MAWS), Women Against Rape (WAR), Bana Ba Letsatsi (BBL) and many others. Many in the industry are also aware of SD’s work with Sekgoma Primary School, the bed night bank, Travel for Impact and various drives for donations of winter clothes, blankets and foodstuffs.

Storm, Scarlet, Amandine and Karen celebrate Bots 50 ballooning over the Delta

‘People’ also refers to how Safari Destinations finally started employing the so-called ‘stronger sex’ (ha! Us ladies change tyres, set up tents, dig game-drive vehicles out of sand AND give birth!). ‘The number of men employed is also a big change. In 2008, when I joined, employing men was not in the pipeline; however, once more women joined the company, there was a definite need for some male company!’, jokes Karen.

The weaker sex? Lorraine and Carina changing a tyre!

A maturing industry

As Safari Destinations grew from a toddler to a teenager over the decade, the broader safari industry also matured radically. Everyone agrees that far more players have entered the market, bringing fresh ideas and new people, and making every supplier raise their game to stay competitive. Often this had meant a new level of luxury: wine cellars, Wi-Fi, media rooms, gin bars, specialist spa treatments and à la carte dining were all virtually unknown in 2010.

As Angela says, ‘Suppliers have had to keep up with trending luxury décor in order to stay relevant while not destroying the authenticity of the camps or environment.’ ‘Yes,’ says Karen, ‘More properties are popping up, which means new players as well. The upgrading or rebuilding of a lot of properties to a very high-end level means some products are far more luxurious now than ever before.’

And keeping up with times means the decade also saw huge shifts in how it uses technology.

‘Smart-phone technology and websites being a go-to place for people to do research has been a big change. There is so much more access to information now,’ adds Karen.

‘Social media is a plus. It makes it so much easier for all concerned to get the message out there and also for clients to dream up and plan exotic holidays. Wildlife documentaries, viewed across the world, are also a plus but trying to get an 8-10-day trip to compare with a documentary that is five years in the making, is sometimes challenging, to say the least! Luckily, we rise to the challenge!’, laughs Kay.

‘The rise of social media over the past decade has changed many things,’ agrees Andrea. ‘In some ways, thanks to smart phones and social media, travel is less about the experience of being in moment now and more about what you can post to Instagram later… Every camp now needs a few corners that are highly Instagrammable. It’s the same with some sightings: if the light is low or branches are in the way, then there’s no point in stopping for a photo for some guests. Some clients want the exact experience they’ve seen on Instagram – unfortunately, the elephants aren’t trained to drink from the same swimming pool at the same time every single day!,’ she jokes.

The next generation at SD: Andrea’s daughter Zoe is turning 9 this year 🙂

‘Social media also allows for a lot of information, which is a good thing as Karen says, but sometimes that information is put out by amateurs who get things wrong. TripAdvisor is now a staple source of information for clients that they trust without knowing the full story of a stranger’s holiday – a good camp may get a bad review for something beyond their control. As professional consultants and experienced experts, knowing what product would suit which clients is a skill that cannot be replaced by a single TripAdvisor post.

As Kay says, ‘with more and more beautiful videos and photographs appearing online every day, we need to remember that they represent just one moment of a safari. A photographer chooses a single perfect image from a whole journey. For us, the fun and excitement remains in finding sightings, having great guides, smelling the wild sage, hearing the bulbuls call to each other and seeing remarkable landscapes – not in reducing it all to a few pixels on a screen.’

Angela walking with Bushmen at Meno A Kwena.

A decade of good laughs

While it’s never easy to grow a business from strength to strength, it is certainly made a lot easier if everyone has a good sense of humour. The Safari Destinations employees who’ve been around since 2010 and before have shared plenty of jokes and funny anecdotes over the years.

Kay groans at some of the crazy requests… ‘We’ve been asked to provide a double room with a sea view at the Victoria Falls Hotel! Once a client was disappointed because they couldn’t take a mokoro from Nxamaseri to Tsodilo Hills to see rhino!’ ‘Oh, that’s nothing,’ says Karen with a straight face. ‘I was once asked if the clients would be able to see unicorns on safari…’

Travel is a big and often stressful part of our jobs as we have to see as many properties as possible, make extensive notes, take photos (and videos now with our phones – unthought of in 2010!) and remember countless names, numbers and facts. But even educational travel has it’s funny side: Lorraine and I were once hosted at Baines’ Camp by Sanctuary Retreats.

‘They ran us a romantic bubble-bath following the afternoon activity that we had no choice but to use. So, we had fun taking a picture of the two of us fully dressed in the bath!’

We’re all looking forward to seeing what advancements, achievements, jokes and memories the next ten years will bring us!

Carina

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Carina

Monday 16 December 2019

Training and development: the backbone of our success

Safari Destinations has grown from a simple idea in 2006 to a highly successful DMC. And while we sell exceptional safaris to see beautiful landscapes and breathtaking animals, the real backbone of the company is ensuring all staff receive in-depth training and continuous development, about our systems, products, destinations, suppliers, agents and source markets.


Certified knowledge in complex destination training!

Day 1 at Safari Destinations …

We don’t believe in throwing staff in the deep end and leaving it up to them whether they sink or swim. That helps no-one: not us, not their team members, not our agents and definitely not our new staff member. We invest a lot of time and energy attracting quality people to Safari Destinations and we like to get return on that investment.

All administrators in the Reservations department work in an ‘apprenticeship’ arrangement with a more senior consultant or team leader, with ongoing feedback. Performance reviews are held every three months for the first six months of learning the ropes, and admins are coached in every aspect their role. These regular, formal check-ins every three months are company-wide for all new staff members, ensuring that everyone is reaching their potential as much as possible.

We keep our promises

Our business hinges on us being experts on all aspects of travelling to Botswana and Zimbabwe and creating inspiring travel experiences. We promise our agents that we are experts, and our in-depth training and development helps ensure we keep our promise. All staff regularly attend external supplier training about their products, brand and offerings. We have an in-house trainer specifically for destinations and further in-house supplier training plus lessons on sales, product and itineraries. These sessions are facilitated by in-house specialists, providing an opportunity for our seniors to hone their training and development skills through support from the HR department.

Tlotlo leads training in the garden of the Maun office.

A chain of success

Once a senior administrator, who has successfully handled all behind-the-scenes aspects of complicated bookings, is ready to move onto becoming an associate consultant, she (or he!) will join a consultant-in-training programme. This equips them with the ability to understand and communicate with agents of different markets; create inspiring itineraries; and write persuasive and factual motivations. Once again, team leaders and senior consultants are on hand to guide, correct, educate and mentor.

We live it

A big part of our promise to be experts is to have first-hand knowledge of all sorts of safaris, from five stars, to mobiles, to self-drives. As many staff go out as much as possible on educationals – this is a vital part of developing a critical eye (when a lodge is due a soft refurb, for example); learning how to compare products (which will deliver better value even if it costs more?); and how to assess which product suits which type of traveller and market best.

Onward and upward

Everyone likes to grow and feel like their careers are moving forward. Because of this, we’ve created defined steps on the career ladder in the Reservations Department:

  1. Safari Assistant
  2. Administrator
  3. Senior Administrator
  4. Relief Administrator
  5. Associate Consultant
  6. Intermediate Consultant
  7. Senior Consultant
  8. Team Leader

This is carefully staggered to ensure that everyone who is promoted can cope with an increased workload, heightened responsibility and an increased need to supervise other staff, helping them in turn with their growth and development. We make sure no-one feels overwhelmed by their new role but rather excited and motivated!

In this way, Safari Destinations builds supervisory and management capacity, preparing those staff with potential, talent and the interest for promotion.

IT is it!

We’ve come a long way from manually creating booking packs. Today, all staff are fully computer literate and up-to-date with major industry programs like TourPlan and WETU. We also track our tasks, diaries and bulletins through Bitrix, and actively use Skype to keep in touch with our staff and agents around the world.

Our success stories

Obviously, since starting in 2006, we had many, many success stories and plenty of proud moments where our wobbly impala newbies are now super-fast adults outrunning all manner of deadlines, requests and crises! These are three recent success stories:

Roxanne After a number of years in camp management and running her own business with her husband, Roxanne joined Safari Destinations in May 2013 as an Intermediate Consultant. She was then promoted to Senior Consultant while also expanding her family with two of the most delightful little boys. Roxanne was promoted to Team Leader in September 2019, having participated in management training and being mentored by Storm Keen, previously a Team Leader. In just over six years, she has risen to the leadership cadre of SD!

Roxanne (right) learning more about Kanana.

Keba In February 2016, Keba started as our receptionist as this was the position open at the time. We soon realised that she had lots of potential and, with her degree in Tourism, she was moved into Reservations as an Administrator. She steadily advanced up the ranks and was soon appointed as an Associate Consultant. Keba worked closely with Storm in terms of her development. Once Keba reached the level of Relief Administrator, she has started to be involved in our consultant-in-training programme, which exposes admins to putting itineraries together as well as sales training. We have loved watching her growth and development as a professional and value the passion she brings to her work.

Keba making new friends at the Pangolin Chobe Hotel!

Resego Resego started off at SD in December 2015. She swiftly advanced through the Administrator ranks and was appointed as Associate Consultant in 2018. By 2019 she was an Intermediate Relief Consultant. Relief Consultants are vital as they support those consultants on maternity leave (we have a lot of SD babies, being a team that comprises 80% women), or who are sick or on annual leave. This position is an excellent development opportunity, giving Resego exposure to working with different agents and different markets. She is also our top scorer in our destination training exams, having scored no less than 90% on all her assessments!

Resego on educational at Chobe Elephant Camp.

Because of our carefully calibrated training and development programme we can not only deliver exemplary service to our agents but we also ensure that our team are empowered, challenged, rewarded and inspired to be the very best they can be.

Sarah Fischer

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Sarah Fischer

Wednesday 13 November 2019

Top 5 Armchair Safari Spots in Botswana and Zimbabwe

I often get asked which places I would recommend for a relaxed armchair safari. Safaris can be exhausting: early mornings to catch the predators hunting, late nights watching ‘bush TV’. Having done numerous safaris and often rushing from one place to the next to make sure we know all the camps we are offering, I came to realize that a slower pace is the way to go. If clients insist on seeing many different areas they often don’t have enough time to stay three nights in each camp. In this case, I highly recommend adding the occasional ‘armchair destination’ into the itinerary, where guests can enjoy an afternoon spent in camp, watching the animals from the comfort of their lodge.

Pick #1: Meno a Kwena Tented Camp, Boteti River, Botswana

This camp has been one of my favourite places since about 2004. It is situated above the Boteti River, offering stunning views of Makgadikgadi Pans National Park. Its unique location guarantees outstanding game viewing from camp. All tents are built along the edge of the cliff. The best time to travel is between April and November when the zebra migration arrives along the Boteti in search of life-giving water. The camp offers an authentic San Bushmen nature walk, full-day trips into the Makgadikgadi and, for guests that stay a minimum of three nights, a sleep-out under the stars in the middle of the vast nothingness of the salt pans can be booked.

Zebra and elephants on the banks of the Boteti River below Meno A Kwena.

Pick #2: Nogatsaa Pans Lodge, Chobe National Park, Botswana

Nogatsaa had been on my list of camps I needed to visit since its opening. Years ago, I had been camping in this very remote part of the Chobe National Park and loved the area since then. When the owner of Ghoha Hills told me about his plans to build a safari camp in Nogatsaa I was super-excited. The camp is situated on the edge of the Nogatsaa Pans, which have water pumped into them throughout the dry winter months. The pan is one of the few reliable water sources in this harsh area, making it a hot-spot for large herds of elephants. It is the perfect spot for a relaxed armchair safari: guests don’t need to leave camp, they can watch the animals come to drink. We saw hundreds of elephants, buffalo, giraffe, roan antelope, waterbuck, kudu and even a resident baby hippo during our stay. Access to the camp is by road from Kasane; the drive takes about two-and-a-half hours.

A breeding herd in front of Nogatsaa Pans Lodge.

Pick #3: Deteema Springs Camp, Hwange National Park, Zimbabwe

Deteema Springs opened in May 2019 and is the second addition to the Machaba Safaris’ portfolio in Zimbabwe. The camp was built on the old Deteema Picnic site, a very popular spot with Hwange visitors. The national park authorities asked that the design of the new camp incorporates the old picnic site and the architects did an excellent job. This tented camp is super-comfortable and offers amazing views over the springs and towards Deteema Dam. Guests can skip an afternoon activity and enjoy the comfort of their veranda to watch the elephants come down to drink from the fresh-water spring.

The view from one of the Deteema Springs’ tents.

Pick #4: Savute Elephant Lodge, Chobe National Park, Botswana

The Savuti region in the Chobe National Park has been especially famous for its large lion pride, the Marsh Pride. They had to adapt to the super-harsh environment of this intriguing place in order to survive. This group of sometimes up to 30 lions have become experts in hunting elephants – a spectacle that can’t be guaranteed but one that anyone who has witnessed it will never forget. Savute Elephant offers its guests a comfortable place to relax and enjoy the environment. The hide underneath the terrace and pool offers amazing views over a busy waterhole that gets pumped all year and attracts lots of animals during the day and night.

The hide at Savute Elephant Lodge offers stunning views over the waterhole.

Pick #5: Kanga Camp, Mana Pools National Park, Zimbabwe

Kanga Camp lies hidden in the backland of Mana Pools National Park. Its unique attraction is the super-busy waterhole right in front of camp. The animals know that Kanga Pan is the only reliable source of water in the area and they make use of that knowledge. Guests can enjoy a delicious lunch on the main deck while watching the elephants come to drink. This authentic bush camp consists of six comfortable tents and guests get a true bush feeling in this remote part of the park.

Elephants walking past the main deck at Kanga Camp.

Carina

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Carina

Tuesday 12 November 2019

Sliding down into Tuludi

Tucked away in the Khwai Private Reserve, Tuludi from Natural Selection has access to 200 000 hectares of land to explore… so we went exploring!

Overall impression

Tuludi is stunning. Every small detail has been thought of while putting the lodge together. The main area offers so many different places to sit – the problem is that they are all very welcoming so the choices seem endless! All these different seats have different views of the area surrounding the lodge.

Rooms have large plunge pools and outdoor bathtubs.

The whole lodge, including the staff, is premier material. Food is à la carte with a good number of choices that are out of the ordinary but tasty. The rooms are spacious and restful yet romantic with outside bathtubs. The family room is stunning. In fact, the whole camp is family friendly especially with the fun addition of the slide in the main area!

Tlotlo is testing the Tuludi slide

The vehicles are so comfortable that no bumpy road can ruin your game drive. They also have an elevated hide overlooking water for lunches or dinners.

Comparative value and experience

Tuludi offers a chic modern style, some of it’s design elements are unique, like the bar, made of thousands of mosaic pieces – stunning artwork. This new camp has the air of a premier camp at more classic rates, it would go perfectly well with the likes of Kanana, Nxabega or Xaranna. I can also see it being combined with Ngoma Safari Lodge, Belmond Savute Elephant or the new Selinda Camp.

The handcrafted bar in the mess tent.

Ideal clients

This lodge is definitely for clients wanting a luxury safari who love their comfort. It’s also good as an upsell for honeymooners. Tuludi is a good family camp for children aged six and over but a private vehicle must be booked in this case.

Tents are large, bright and eclectically furnished.

Seasonality, wildlife and activities

Tuludi is one of four camps in the vast Khwai Private Reserve. Only vehicles of one of the four camps are allowed to gamedrive in the area, making it an exclusive experience. The main source of water is the eastern-most finger of the Okavango Delta, the Khwai river, which attracts large herds of elephant and buffalo. The permanent waterholes are home to resident hippos. During rainy season the floodplains fill up, changing the landscape from open grassy floodplains to lilly-filled lagoons.

Mia Ives

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Mia Ives

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