Local Independent Destination Management Company: Botswana • Zimbabwe

Safari Destinations

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Category Archives: Staff

Thursday 12 May 2016

Happiness at Safari Destinations

 

Our philosophy at Safari Destinations is that having fun at work is critical to our success.

Fun cannot be had without laughter and laughter is the stuff that binds us together. It is what the academics call “building social capital”. Simply put, having fun together creates shared memories, helps us get along better, thereby facilitating co-operation and co-ordination amongst staff.  Engaging in fun activities can also lead to staff being more creative and productive. The researchers also say fun at work can result in lower absenteeism, less sick days and greater satisfaction. A recent survey amongst our staff about the happiest moments at work included staff relating their involvement in fun activities organized.

The Winning Team

SUCCESS – The Winning Team

So what do we get up to? The latest fun activity was an Easter Egg Treasure Hunt, with clues leading to various locations until at last, the easter egg bounty was found.

Besides running staff only activities, the company’s social agenda includes plugging into what is happening within the community and sponsoring staff involvement in these activities. A fabulous win-win for the company and the community! The latest example, was staff participation in a Masked Ball run by a local school to raise funds. May the fun times continue!

Kim, Ines, Naso, Boago, Scarlet

Kim, Ines, Naso, Boago, Scarlet

I think I know the clue ;-)

I think I know the clue 😉

Sarah Fischer

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Sarah Fischer

Friday 15 January 2016

Developing of Staff

We are sure that our readers are also interested in our in-house training and how we develop our staff:

While many companies claim that their staff are their best asset and that the development of talent is a key strategic priority, it is rare to find a company where this philosophy is lived out on a daily basis. All too often the development of staff is a task undertaken when “we have time”.  In my experience, things are different at Safari Destinations (SD). Staff development at this small but dynamic company goes beyond being a necessity for survival in a developing country with a small population and limited skills.

Sarah with our new Safari Administrators

Sarah with our new Safari Administrators

It is a matter of success and a source of pride.  As the new HR Manager at SD responsible for driving the staff development agenda, I have often heard the following from Lorraine Potter, one of the Managing Directors of SD: “This is a learning opportunity. This needs to be shared with staff. How can we do this?” I arrived to find weekly training sessions an ongoing practice. Talk of developing the product and destination knowledge amongst the reservation’s team is foremost in the minds of management as this is key to the company positioning itself as an expert on Botswana and the experiences available to travellers. Material resources had already developed to support the reservation’s staff in acquiring this knowledge and learning about the organisation’s processes.

Inhouse Training

Inhouse Training

One to one mentoring by a senior takes place with all new staff in this team and has been the practice since the early days of the company.  Informal feedback on performance is inherent in these roles with more formal feedback taking place every 3 months in the first year and thereafter, every 6 months.  A recent development is that staff themselves (and not only management) are responsible for the training of new staff.  This is in keeping with the philosophy that we never stop learning and that while we teach, we learn.  With the rapid expansion of the company and inevitable stretching of staff resources, the company restructured and appointed team leaders in the reservation’s team in late 2014. But the values and practices, on which the company was first built, have held strong and are fiercely protected by the two Managing Directors, Lorraine Potter and Carina Grüninger. One such value is the commitment “To constantly strive to learn more about our country, agents, suppliers, our jobs, ourselves and each other”.  Transforming this commitment into action requires leaders who themselves actively demonstrate their own openness to learning, are excited to learn from others and make the time to learn as well as create the space and opportunity for others to develop and grow.  This is what I have found working at SD. It is the foundation on which the company has grown and been successful and provides fertile ground for the future for as management guru, Peter Senge says: “The only sustainable competitive advantage is an organization’s ability to learn faster than the competition”.

Sarah Fischer

Posted by

Sarah Fischer

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